The following conditions constitute an agreement between Iberian Lynx Golf (Hereinafter referred to as "The Company" and you, (Hereinafter referred to as "The Client").
The booking conditions of the Company are subject to English Law.
(1) Booking Procedure
Bookings can be provisionally made by telephone or by completing a booking form (Sent with brochures) and sending to The company either by mail, email, or facsimile.
Bookings will not be confirmed by The Company until The Company is in receipt of the following:
a, A deposit of £75.00 per person.
b, A full list of passenger names.
c, Appropriate holiday insurance premiums.
A full contract between the client and the company will be made a from the date of the confirmation invoice.
(2) Payment Procedure
When the clients deposit has been recieved the company will send a reciept together with the confirmation invoice detailing the balance due and the final date at which this balance must be paid.
The final balance must be received 8 weeks prior to departure date.
If the company does not receive the outstanding balance on or before the due date, the company reserves the right to treat the booking as a cancellation and apply the cancellation chargesas set out in the clause below entitled "Cancellation Procedure"
(3) Cancellation Procedure
If after confirmation of clients booking, the client wishes to cancel this booking, then the cancellation notice must be given in writing and signed by the person who signed the booking form.
The Company reserves the right to impose cancellation charges according to the following formula:
Number of days notice |
Cancellation Charge* |
43 Days or more |
Deposit Only |
29 to 42 Days |
50% |
15 to 28 Days |
|
1 to 14 Days |
90% |
Departure Date or After |
100% |
* Cancellation charge expressed as percentage of total package cost excluding travel insurance.
(4) Holiday Insurance
The Company requires that all clients be adequately insured.The Company provides such a comprehensive package. If you wish to make alternative arrangements please inicate on your booking form. It is important that any other insurance' taken out by the client is at least equal to the insurance offered by the company.
(5) Price Guarantee
We guarantee that after we have confirmed your booking there will be no price increases, unless the client requests additional services.
(6) Flight Cost Protection
For your financial safeguard we act as agents for ATOL bonded flight organisers. Their bond protects your flight costs.
(7) Package Cost Protection
All payments received by the company for accommodation, car-hire, tee-times etc. are held in a client trust account, independently administered by Apsleys chartered accountants. Telephone (01884 257725). In addition the Travel Trust Association ensures that the account is administered correctly. All componants of your golfing package are fully protected by our membership of this association.
(8) Liability
The Company accepts no liability for any mishsap, incident or accident which may occur and which is not wholly under the control of the company, however we will assist clients in pursuing claims against any of our agents, sub-agents or any other body involved with our package.
The Company does not accept liability for any changes caused by influences beyond our control.
(9) Complaints
We will always attempt to amicably deal with any complaints you may have. In the first instance our local representative should be informed of the nature of your complaint and if it cannot be resolved on site the complaint must be forwarded to the company on your return.
The representative will record your complaint, handing you a copy, and sending a copy to The Company.
On your return your complaint should be registered to The Company in writing within 28 days of your return. We will not accept liability for any complaints received after this time.
We reserve the right to terminate the holiday of any clients whose behaviour is considered to endanger or cause unnecessary nuisance to other clients.
In the event of the need to terminate a clients holiday, the client will lose all contractual rights under this agreement and the company wil no longer be liable.
(10) Luggage Allowance
In the normal circumstance the luggage allowance is 20 Kg including golf clubs. Each airline has the right to charge excess baggage for golf clubs.
(11) Travel Documents
Clients are responsible for their own passports and visas.
(12) Golf Arrangements
The golf schedules arranged by the company may need to be changed from time to time because of various circumstances, we will inform you of any amendments neccessary.
